How to get SupportWe have our own Helpdesk locally in Aruba and Curacao available 24/7 every day of the year.
+599 9 737 8332 / 766 8332
+297 588 1570
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do not send an e-mail if you have an emergency, always call and follow the instructions
Our Customers can contact us during Business Hours for all related questions to our Products. After Hours we have a technician on Duty for Emergency Support.
Should you have questions that are not an emergency, kindly e-mail to our attention at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or record it yourself in our Customer Portal
Actually if the Helpdesk in either of the islands cannot respond to your call, you will automatically put through to the other island, or given an option to contact a person because of an emergency...or leave a voicemail...that will be mailed to all our team members...
Opening Hours:
Monday to Friday : 9.00 am - 9.00 pm
After Hour Support (Emergency Support only):
Monday -Friday 9.00 pm - 9.00 am, Weekends and Holidays.
After hours support is available for customers with a Helpdesk Contract. All PMS Customers have 24/7 Helpdesk every day.
For customers without a Helpdesk contract, After hours support is on availability basis only and at a higher hourly rate. (Evenings at 150%, Weekends/Holidays @200%)
How to reach us:
Curacao : Tel: +599 9 737 8332 Fax: +599 9 737 8085
Aruba: Tel: +297 738 1570 Fax: +297 588 1570
e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Emergency Support - How to contact us:
Your System is down, continuous error messages occur and Daily operations is severely hindered. Do not send us an e-mail if you need immediate attention, but call us! After hours an automated attendant will answer you:
Greeting from automated attendant, informing you, you have contacted us after business hours, giving you a choice:
1. Press "1" for Emergency Support
2. Press "2" to leave a Voicemail message
( if you wait 5 seconds after the initial greeting, you will automatically directed to our voicemail.)
Next, if you opted "1" for Emergency Support, the automated attendant will play a message indicating possible charges ( for customers without a support contract) and calls the technician-on-duty straight away, stay on the line.
Non-Emergency Questions:
These are questions on your Micros or Fidelio system that do not come from an Emergency, your system is up and running.
We prefer questions to be sent by email or logged directly into our Customer Portal.
