Yearend 2011 Proffid News Letter
With 2011 nearing its end, and 2012 just over the Horizon, the Proffid Team wants to thank you for a great year, where we enjoyed working with you. As with every year, there are some steps to be taken, and some New Year's resolutions to be made. Please do take some time to study below topics.
Contacting Proffid Caribbean NV 24/7
Please note that Proffid Helpdesk is available 24/7 for Fidelio / IDPMS and PMPRO support, and for Micros POS from 6 am till 11 pm, Every day of the year.
Outside business hours ( i.e. 5pm – 9am, weekends, holidays) Proffid helpdesk is only available for Emergency support.
For any form of assistance we request you to use our office numbers, and not use direct cell numbers of our team members. They may be off-duty, or unavailable.
For Curacao, our main number is 766 8332 and secondary number 737 8332
For Aruba, our main number is 5881570
or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it if your request can wait till business hours.
Proffid will be available for Emergency support only on the following days:
– X-Mas ; 24 / 25/ 26 December 2011
– Friday 30th of December ( our office is closed for Stocktaking)
– 31st of December 2011 and 1st of January 2012
Kindly check the helpdesk procedures, to contact the Helpdesk
Further Changes in 2012 – Money wise
- Many customers pay with a check. Collecting and depositing a check costs a lot of time, and money. We would rather have our teammember(s) assist you, and speed up our service to you; therefor we kindly ask you to wire payments into our bank account. For customers that normally pay with a check we will add a NAF/AWG 15.00 check handling fee, which may be deducted when transfering funds by bank.
– Orders in 2012 pertaining Hardware, Software, Consumables will become 100% pre-payable. Reason is again to remove an extra administrative step for both you and Proffid. Billable Professional Services will be either 100% payable up-front or determined on a project basis. Emergency support will be given and charged that same day with a 14 days payment term.
What do I need to do for year-end 2011?
If your site makes a backup to tape it is a wise decision to keep the copy made on the 31st of Dec or 1st of January for “Year end reference”; you then have a backup of records of the yearend.
Micros Point-of-Sales:
For Micros POS ( e7 / RES / 9700) there's not really anything that you need to do, however do keep in mind:
a. if Micros is interfaced to Fidelio/ Opera or Other PMS, you may need to check if the automatic-end-of-night will fall into your extended opening hours. some figures may fall on 31st and some on the 1st.
b. no figures will be reset ( no year totals, grand totals), your reports date-selector will enable you to to a year or month-end report as you normally would do.
c. For the Micros RES ( 3700) installations, using the Product Management (Inventory) module; you may want to check / create your 2012 accounting period(s) before the year ends
IDPMS – Year End Reminders:
Rate Codes and Invoice Numbers As we near the end of the calendar year there are certain functions that need to be reviewed in your PMS.
To ensure a smooth transition into the New Year please thoroughly review the information listed below. Rate Codes: Please update your Rates for 2012, now. Many properties have rate codes set for many years to come so a simple check is all that is required.
IDPMS – Hotel Concepts Rates are setup under Settings » Ratemanager » Rate grid. Here you will be able to change the rate amount based on the rate type, room type and date. Please ensure that your grid is completely filled out for all necessary combinations.
Invoice Numbers (optional): In IDPMS version 3.14.618 and higher, it is possible to change the invoice numbers on a particular date.
If you would like to start a new range of Invoice Numbers in the new year please follow the below steps: Curaçao – Aruba – Bonaire IDPMS – Hotel Concepts Invoice Numbers are setup under Settings » Option » Database. Here you will enter the start date and beginning number of your new Invoice Numbers. If the Debitor Invoice Number field is activated you can enter that beginning number as well. **Please note that the new Invoice Number you enter will be one less than what shows on the actual Invoice. For example if you enter Invoice Number 100000 the next Invoice will be number 100001.
Brilliant Hotel Software PMPRO
Rate Codes: Please update your Rates for 2012, now. Many properties have rate codes set for many years to come so a simple check is all that is required. Brilliant PMPro Rate Codes are located under Setup » Reservations » Rate Codes. Here you will be able to change the rate amounts, start and end dates, and room type associations. Please make sure that allof your Rate Codes are set to at least December 31st, 2012.
**Please note that some Hotel Brands and Management Companies restrict certain Rate Code changes. If you are unsure of your Brand Standards please contact your Corporate Office or our Helpdesk.
Seasons: Seasons are used for several different functions. Although you may not have Season set in your Rate Codes, you will still need to add your 2012 Season. Brilliant PMPro Seasons are located under Setup » Reservations » Season. Here you will need to go to NEW. Enter 2012 for the Year and DO NOT tick the box for “Copy from previous season”.
Financial Periods: Financial Periods are used to calculate Month to Date and Year to Date figures in your reports. Your Manager Statistics report greatly depends on your Financial Periods. Brilliant PMPro Financial Periods are located under Setup » Financial » Financial Periods. If your property uses the calendar year as your fiscal you won’t need to enter Financial Periods. However, if your Fiscal Year is different from the calendar year you will need to enter your periods here. Each individual period represents your Month to Date figures. Best practice is to set your Financial Periods the same way they were set last year.
Fidelio Property Management System
– There are no extra steps to be done in the Fidelio Night audit. Run it the same as every night. The night audit program will run the year-end routing on 31st of Dec going on to 1st of Jan. setting day-month and year totals to 0.00 for 2012, in revenu reports and manager report.
– It may be handy to print an extra copy of the Open balance report, Trial Balance and if the A/R module is used, the Accounts Receivables Aging Report
Tax Changes in Curacao
Tax changes have been announced for Curacao, that affect PMS and POS systems. We do not have the official information yet, however the following is anticipated as per 1-JAN 2012:
Curacao : 5% OB becomes 6% OB
A Seperate document with change steps will be sent to help you affect tax changes into your PMS or POS system
Last but not Least : Merry X-Mas and a Happy New Year!!!
