Helpdesk

Helpdesk

Contact us for support

Our helpdesk is available during business hours (Monday – Friday : 9am –  5pm) for all questions.

  • By sending an e-mail to support@proffid.com **
  • Via our Customer Portal with your email address and personal password. **
  • By phone if you wish to speak to a representative:
  • By scheduling an online appointment via contact us

Outside these businesshours, and during National Holidays, we are available for emergency support.

(Note: We do not provide emergency support via Whatsapp, scroll down for more information)

**(non urgent support requests that will be handled during business hours)

Software for Support

Our Phonenumbers

Curacao: +599 9 6503831

Aruba: +297 2901570

The Netherlands: +31 85 3010924

Emergency Situations

Emergency Situations

When is something classified as an Emergency Situation?

Emergency support is when your system is down, continuous PMS or POS error messages remain even during/after a reorganization and/or reboot of your PC, no communication between your Restaurant POS and PMS. Your Fiscal Software /Printer is non-functional and you cannot perform sales.

What to do in case of Emergency circumstances

If this is the case, always CALL the help-desk for prompt assistance, do not send an e-mail or fax. We will not see it until our office is open. Do not send a personal Whatsapp message or SMS to our Technicians, since they may be off duty.

During after house an automated attendant will answer your phone call, emergency support is only 1 click away.

Press “1" after the tone for emergency support,
Press “2" after the tone to leave a voicemail for the next business-day.

If the emergency support is chosen, the automated attendant will confirm and explain that charges may apply, calling the technician -on-duty directly.. please hold the line… If you hang up or the line drops kindly allow 1 minute before trying the help-desk number again.

Please note

We do not accept orders for consumables ( paper, ribbons, employee cards) outside business hours.

We do not provide POS Support between 11pm and 6am other than troubleshooting the unlikely event of a failed end-of-day, or if a 24-hour  POS help-desk contract is in place.

We do not provide with passwords if these are not available through your it-responsible or manager.